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Refund Policy

saptrainingacademy.com > Refund Policy

Last Updated: 8 Aug 2020

At SAP Training Academy, we work hard to provide high-quality SAP training, digital resources, and online learning experiences.
Because our products are digital and instantly accessible, this Refund Policy explains when refunds are available and how refund requests are handled.

1. Refund Eligibility

1.1 Online Courses (Self-Paced / Video Courses)

Due to the instant digital nature of our course access, all sales are final once the course has been purchased and accessed.
Refunds are not provided for:

  • Accessed or downloaded course materials

  • Completed or partially completed modules

  • Change of mind or personal schedule conflicts

  • Incorrect course selection

If you purchased the course by mistake and have NOT accessed it, you may request assistance within 24 hours.

1.2 Live Training / Instructor-Led Classes

Refunds are available only if:

  • The request is submitted at least 7 days before the class start date

  • You have not attended any session

  • You have not accessed any course materials

No refunds are offered for:

  • Missed classes

  • Late cancellations

  • Incomplete attendance

  • Failure to join the session due to personal technical issues

We may offer a reschedule option depending on availability.

1.3 Digital Products (PDFs, Notes, Templates, E-books)

All digital downloads are non-refundable due to immediate access and visibility of the content.

2. Technical Problems

If you experience technical issues accessing your course:

  • We will assist you in resolving the issue

  • If the problem persists and access is not achievable due to our platform error, you may be eligible for a full refund

Technical issues caused by your device, internet, or software do not qualify for refunds.

3. Duplicate Payments

If you are charged twice for the same product or course, please notify us with proof.
We will process a full refund for the duplicate payment within 5–7 business days.

4. Refund Request Process

To request a refund (if eligible), please send an email to:
connect@saptrainingacademy.com

Include:

  • Full name

  • Email used for purchase

  • Transaction ID / Receipt

  • Course or product name

  • Reason for refund request

Our team will review your request and respond within 2–3 business days.

5. Refund Processing Time

Approved refunds are issued using the original payment method within:

  • 5–7 business days for credit/debit cards

  • Up to 10 business days depending on your bank’s processing time

6. Non-Refundable Situations (Summary)

Refunds will not be provided in the following cases:

  • Course access already granted

  • Digital downloads already delivered

  • Change of mind or lack of time

  • Improper course selection

  • Failure to join live sessions

  • Technical problems unrelated to our platform

  • Partial or full completion of the course

7. Contact Us

If you have questions or need help with your purchase, feel free to contact us:

SAP Training Academy
Email: connect@saptrainingacademy.com
Phone: +91-7042693052
Website: saptrainingacademy.com