Last Updated: 8 Aug 2020
At SAP Training Academy, we provide online training services and digital course materials. This Shipping & Delivery Policy explains how and when you will receive access to the services and digital products you purchase from our website saptrainingacademy.com.
1. Delivery Method
Since we offer online courses, digital content, and virtual learning services, all products are delivered electronically.
No physical shipping is required or provided.
You will receive:
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Course access details
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Login credentials (if applicable)
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Confirmation emails
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Download links (for digital materials)
All of these are sent directly to the email address you provide during registration or purchase.
2. Delivery Timeframe
2.1 Online Courses
Access to online courses is typically delivered:
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Immediately, when payment is successfully completed
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Or within 5–30 minutes via email confirmation
If you do not receive access after payment, please check your spam folder or contact us.
2.2 Digital Downloads (PDFs, Guides, E-books, Templates, etc.)
Digital files will be:
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Available for instant download after checkout
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Sent to your registered email within 5–10 minutes
2.3 Live Training or Instructor-Led Sessions
For scheduled live classes:
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Access details (Zoom link / meeting link) will be sent 24–48 hours before the session
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Reminders may be sent closer to the start time
3. Incorrect Email or Missing Access
If you entered an incorrect email address or did not receive your login details:
Please contact us at connect@saptrainingacademy.com with:
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Your full name
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Transaction ID
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Correct email address
We will resend your access details within 24 business hours.
4. Delivery Issues
You may experience delays in receiving course access due to:
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Payment processing issues
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Email filters (spam/junk folder)
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Server or technical errors
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Wrong contact information
If you encounter any issue, please contact our support team, and we will resolve it promptly.
5. No Physical Shipping
SAP Training Academy does not ship physical products.
All services and materials are delivered digitally via:
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Email
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Website account dashboard
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Online learning platform
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Download links
6. International Availability
Our digital services are available to customers worldwide.
Delivery times remain the same regardless of your geographical location.
7. Contact Us
If you have questions or require assistance regarding course delivery or digital downloads, please contact:
SAP Training Academy
Email: connect@saptrainingacademy.com
Phone: +91-7042693052
Website: saptrainingacademy.com