Last Updated: 8 Aug 2020
At SAP Training Academy, we value your trust and are committed to providing a fair, transparent, and customer-friendly approach to resolving any concerns you may have regarding our services, courses, or digital products.
This Grievance Redressal Policy outlines the process for raising complaints and ensures that all grievances are addressed in a timely and efficient manner.
- Purpose of This Policy
This policy ensures that:
- All users can submit concerns or complaints easily
- Issues are handled promptly and fairly
- A dedicated grievance officer oversees the entire process
- Proper records are maintained to enhance service quality
- Types of Grievances We Address
You may contact us for grievances related to:
- Course access or technical issues
- Billing or payment concerns
- Incorrect or delayed course delivery
- Miscommunication or misinformation
- Refund and cancellation issues
- Quality concerns about training or digital content
- Any violation of terms, privacy, or policies
- How to Submit a Grievance
To raise a complaint, please provide:
- Your full name
- Registered email address
- Contact number
- Course or service name
- Brief description of the issue
- Relevant screenshots or transaction details
You may submit your grievance via email to:
Grievance Email: grievance@saptrainingacademy.com
- Grievance Officer Details
As per our customer support and policy framework, the following person is designated as the Grievance Officer:
Name: Puneet rao
Email: grievance@saptrainingacademy.com
Phone: +91-7011310265
Working Hours: Monday – Friday, 9:00 AM to 6:00 PM
Response Time: Within 48–72 business hours
- Grievance Resolution Process
Step 1 — Acknowledgment
Once your grievance is received, you will get an acknowledgment within 24 hours.
Step 2 — Review & Investigation
The grievance officer will evaluate the issue, verify details, and communicate if more information is required.
Step 3 — Resolution
A solution will be provided within 7 to 10 business days, depending on the complexity of the concern.
Step 4 — Closure
Once resolved, we will email you the final outcome. If you are not satisfied, you may request a secondary review.
- Our Commitment
SAP Training Academy is dedicated to:
- Handling customer issues with fairness and transparency
- Respecting user rights and ensuring satisfaction
- Improving our services through continuous feedback
We truly appreciate your trust in our platform and strive to deliver the best SAP learning experience.
- Contact Us
For general queries (non-grievance), you may contact our support team:
Support Email: connect@saptrainingacademy.com
Support Phone: +91-7042693052
Website: saptrainingacademy.com